Contact Us

Contact Channels​

We offer the following official contact channels for your convenience. Please note that we only respond to inquiries submitted through these authorized channels:​

Primary Email: client@replydesk.online (available 24/7 for inquiry submission)​

Service Hours for Active Response: Monday to Friday, 9:00 AM – 6:00 PM (local time, excluding weekends and public holidays)​

Response Timeframes​

We adhere to the following response standards to ensure timely handling of your needs :​

Acknowledgment of Receipt: You will receive an automated confirmation email within 24 business hours after submitting your inquiry, confirming that we have received your request and providing a reference number (if applicable).​

Regular Inquiries: For general questions about orders, shipping, products, or policies, we will provide a comprehensive response within 2–3 business days.​

Complex Issues: For complaints, technical support, or complex requests requiring internal verification, we will provide an initial response within 48 business hours to inform you of the handling progress, and a final resolution within 5–7 business days (excluding weekends and public holidays).​

Peak Periods: During promotional events or high-order volume periods, response times may be extended by 1–2 business days due to increased inquiry volume. We will notify you of any significant delays via email and provide an updated timeline .​

Urgent Matters: For critical issues such as account security, order anomalies, or safety concerns, please mark "URGENT" in the email subject line. We will prioritize handling these matters and respond within 1 business hour.